CSAT (Customer Satisfaction) Rating for Customers
Each customer who has been assigned to a Milestone task that has CSAT enabled, can provide Customer Satisfaction (CSAT)Ratings for the task post completion.
From the Customer Portal, the customer will receive a notification on the home page to rate the task post completion. Click on 'Rate your Experience'.
You can rate your experience by giving star ratings. You can also leave comments incase you have any feedbacks. Click submit to complete the rating.
CSAT Ratings and Inferences
Post completion, each milestone task can be reviewed by your customers on the customer portal. The CSAT Report page generates a detailed report of all the CSAT Ratings given by customers for these milestone tasks.
Average CSAT Rating
This card displays the average CSAT rating based on all the ratings received during the set time duration.
The Rating distribution card displays the percentage of reviews received in the form of a pie chart. Hovering on the pie chart displays the percentage of that rating received.
Project Owners based Average Rating
Ratings by Template
This card displays the rating stats received on projects based on which template was used for project creation.
CSAT Report Table
Here is a list of CSAT Report table fields:
- Rated By
- Response Date