This issue typically arises because Gong generates different types of links, and not all are suitable for direct embedding in iframes like those used in Rocketlane Spaces.

• Check Link Type: Ensure you are using an embeddable Gong link (which usually contains call-id= in its URL, e.g., https://us-42999.app.gong.io/embedded-call?call-id=...). Public share links (tkn=) are designed for viewing, not embedding. You can usually generate an embeddable link from within Gong by going to the specific call page and looking for "Share call" then "Embed call."

• Check: Iframe Compatibility: Even a call-id link might not be truly iframe-friendly due to Gong's security settings or Content Security Policy (CSP). You can verify this by pasting the link into a tool like Iframely's testing tool. If it returns a 403 error or no embed code, the link is blocked from being embedded. Gong's settings for the recording's public access or embedding permissions might need adjustment from your end.

• Workaround: If direct embedding remains problematic, a reliable workaround is to create a new document within Rocketlane Spaces and simply paste the Gong link directly into the document's body. When users click this link, it will open the Gong recording in a new browser tab, bypassing the iframe embedding limitations.