Rocketlane Support - How to reach us!

Created by Aishwarya RV, Modified on Mon, 30 Oct 2023 at 02:09 PM by Aishwarya RV

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At Rocketlane, we are passionate about customer service. Our product experts bring in their wealth of product knowledge and solutioning abilities to guide customers through their product queries and issues from scratch to finish. We are available round the clock( 24/5 ), on the channels mentioned below, to ensure that none of your questions go unanswered! 

Knowledge Base

Are you on the Team  - "Self Service"? 
We have a carefully curated knowledge base that you can use to guide yourself through a wide range of features in Rocketlane. 

Rocketlane Academy

Beginner, experienced, or a professional, irrespective of your starting point, we offer carefully curated learning paths to help you gain knowledge on features, use cases, and more! 

Explore our video academy by following this link.


Are you someone who prefers a quick chat?
Rocketlane has an in-app chat where you can get quick help from our experienced product support specialists. We typically respond to chats within two hours during weekdays! 


Need support but don't have time to chat right away? 
We've got you covered! Reach out to our product support team at Rocketlane through
You will receive a response within 
24 - 48 hours.

Become a domain expert!

We've curated a resource hub that can help you become a domain expert. Find a multitude of resources about webinars that were conducted in the past, Interviews with leaders and experts in this space, thought leadership, and more! 

Check out the resources section by following this link

Join our Preflight Community!

Are you building a Professional services function from scratch?
Are you looking for resources to help you build a customer onboarding journey? 

Join our invite-only exclusive community of 3000+ leaders and practitioners from the world of Customer Onboarding, Implementation, and Professional Services. 

Request to join the community using this link.

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