Q: Why can't I add or enable AI Fills for certain users, and why am I seeing an error?

A: If you're encountering errors when trying to enable AI Fills for users, especially after a trial period, it might be due to a few reasons:

• Trial Expiration: If your AI Fills trial has ended, the feature might be restricted. Check your subscription status in Chargebee or contact support.
• Invalid User Profile Picture URL: In some cases, an invalid or broken URL for a user's profile picture can prevent the AI Fills toggle from working correctly for that specific user. This often results in a generic error.

Q: How can I resolve the "invalid profile picture URL" issue affecting AI Fills?

A: If an invalid profile picture URL is the cause, updating or re-uploading the user's profile picture in Rocketlane should fix the problem. This action corrects the URL, allowing the AI Fills toggle to function as expected. If the issue persists after updating the profile picture, please contact Rocketlane support.