How to customize your domain URL?

Created by Monica Madan, Modified on Tue, 08 Aug 2023 at 01:21 PM by Monica Madan

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Rocketlane enables you to customize the domain used by your team members and customers to log in and access the platform. For example, if your default domain is "" at the time of account creation, this feature gives you the flexibility to modify the default "rocketlane" name and white-label it with your company name. This feature provides a more personalized and professional touch to the user experience, aligning it with your brand's identity.

White-labeling your domain is useful while sending email notifications to your team members, as they can identify and react more personally to email notifications from your company domain.

In this article

Customizing your domain

To set up your custom domain,

  • Navigate to your profile icon and select settings

  • Scroll down to the Advanced settings section and select Custom domain

The default domain is the rocketlane domain that was issued to you during the time of account creation

A domain that you want your team to use for login is the domain you can white-label to suit your company brand and share with team members to log in

  • Add your custom domain in the format "," where "projects" is only an example; you can use any definition you choose.

  • Click Setup URL

To change your rocketlane domain URL and confirm that you own the domain you changed, it is essential to set up the CNAME records in your DNS settings. The system will automatically populate these records for you. You need to add these records to your DNS account.

Things to remember when adding CNAME records to your DNS

You can use your respective DNS provider to add CNAME records to your DNS. In this example, we used GoDaddy DNS. 

  • Copy and paste all the CNAME record entries into your DNS

  • Remember that some DNS providers may require a specific format for the name. 

  • For instance, entering domain names in GoDaddy automatically fills in the "" 

  • After adding all four records, waiting for some time before clicking on verify is essential. DNS records typically take 24 to 48 hours to get published and verifying right after adding the records might lead to failed verification.

After adding the CNAME records to your DNS, return to your Rocketlane Custom domain page and click Verify.

This setup will white-label your Domain URL and enable your team members to use rocketlane while feeling connected to your brand.

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